The following privacy information applies specifically to the designated area of application, in addition to the general information on privacy at Microtronics, as can be seen on the main privacy page.
Scope of application
- partner.microtronics.com
- cloud.microtronics.com
- mydatanet.at
- Specific solutions hosted at Microtronics based on rapidM2M/myDatanet, accessible at *.microtronics.com
- The Microtronics Help Centre for support and feedback requests
Data processing, purposes and legal bases
User registration and administration
- Takes place: Upon voluntary registration as a user
- Processed personal data: Email address, first name, last name, phone number optional
- Purpose(s): Use of cloud services
- Recipients: Microtronics Marketing, Microtronics Sales, Microtronics Support & Operations
- Legal basis: Consent in the context of registration, for contract fulfillment in the case of an existing contract for the use of the services
Recording of visit statistics
- Takes place: When visiting the website
- Processed personal data: IP address and client information (web browser used) and related coarse geo-information (country), specific page visited, referrer (originating website, when visiting via link).
- Purpose(s): collection of rough visit statistics and anomaly detection to protect own services
- Recipient group: Microtronics operation
- Legal basis: Overriding legitimate interest in terms of resource sizing and information security
Analysis of user behavior
- Takes place: When visiting the website, with appropriate consent (cookie opt-in)
- Processed personal data: IP address and related user behavior such as duration of visit, number and time of visits to specific sub-pages and interests derived from these. An individual adjustment of the online offer in the sense of profiling based on these measurements does not take place.
- Purpose(s): Optimization of the online offer and individual support
- Recipient group: Microtronics Marketing
- Legal basis: Consent
Remarketing and Behavioural-Targeting
- Takes place: When visiting the website, with appropriate consent (cookie opt-in)
- Processed personal data: Usage data and tracking
- Purpose(s): Optimization of the online offer and individual support
- Recipient group: Microtronics Marketing
- Legal basis: Consent
Sending notifications via SMS and e-mail
- Takes place: When using the offer
- Personal processed data: As specified in the user account
- Purpose(s): Alerting or other notifications according to configuration
- Recipient group: Recipients configured in the system
- Legal basis: Contract performance
Processing of payment transactions
- Takes place: When credit is topped up in the cloud services
- Processed personal data: Items ordered, time of order, charging status
- Purpose(s): Payment for the goods or services to be ordered
- Recipient group: Microtronics sales
- Legal basis: Contract performance
Recording of order history
- Takes place: After the credit has been topped up
- Personal processed data: Items ordered, time of order, billing status
- Purpose(s): Traceability of orders
- Recipient group: Microtronics sales
- Legal basis: Contract performance
Processing of user contributions
- Takes place: In the case of voluntary participation in the exchange platforms offered, such as the community forum
- Personal processed data: According to user account details, post content
- Purpose(s):Exchange with Microtronics and among users
- Recipient group: Forum participants
- Legal basis: Consent in the context of user registration
Handling of support and feedback requests
- Takes place: Upon registration of a support or feedback request
- Personal processed data: According to user account details, request content, and emerging conversation
- Purpose(s): To provide assistance in using the cloud services, to allow feedback to be submitted
- Recipient group: Microtronics Support, Microtronics Product Management
- Legal basis: Contract performance
Third-party processing and third-party software
Microtronics uses the following processors within the meaning of the GDPR in the context of this offer:
- Combain, for device location, device support and use of relevant features
Combain Mobile AB, Scheelevägen 27, 223 63 Lund, Sweden
- PayPal, for the processing of payment transactions, when using PayPal as payment service provider
PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxemburg
- A1 Document Delivery Service ProSMS for sending SMS messages, when using corresponding features
- A1 Telekom Austria AG, Lassallestraße 9, 1020 Wien
- Google Maps, for integration of external map material, with corresponding cookie opt-in.
- o Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043, United States. Represented in Europe by Google Dublin, Gordon House, Barrow Street, Dublin 4, Ireland.
further information: Google data usage
- Jira Service Management, to accept and process support and feedback requests
Atlassian Corporation Plc., Level 6, 341 George Street, Sydney, NSW 2000, Australia
- HubSpot for partner contact management and analysis of user behaviour in the partner portal, with corresponding cookie opt-in.
- HubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA, Represented in Europe by HubSpot Germany GmbH, am Postbahnhof 17, 10243 Berlin. Further information: HubSpot Privacy Policy
Data transfer to third countries
The validity of the General Data Protection Regulation also extends across the European Economic Area (EEA), and thus Liechtenstein, which is why the same standards apply there as for European partners as defined by the EU.
Where explicit consent is requested, a transfer to third countries, esp. the USA, cannot be ruled out due to the internal functioning of third-party services.
Existing agreements that existed for legally secure transfers to the USA, such as the so-called “Privacy Shield”, have now been declared insufficient. As a consequence, this may mean that government institutions there will have access to your personal data in the interests of the USA. Regardless of whether this is also in your interest, our interest or the interest of our order processor acting there.
We will react to this in that we will
-
- inform you about it
- As far as possible, only allow such transfers with explicit consent (cookie opt-in).
- Preferably choose European processors
- Otherwise, obtain packages with guaranteed European hosting, which limits the penetration possibilities of third countries accordingly
- Ensure high standards of information security and, where possible, explicit guarantees to this effect when choosing our processors.
