The following privacy information applies specifically to the designated area of application, in addition to the general information on privacy at Microtronics, as can be seen on the main privacy page.
Scope of application
- partner.microtronics.com
- cloud.microtronics.com
- mydatanet.at, mydatanet.de
- Specific solutions hosted at Microtronics based on rapidM2M/myDatanet, accessible at *.microtronics.com
- The Microtronics Help Centre for support and feedback requests
Data processing, purposes and legal bases
User registration and administration
- Takes place: Upon voluntary registration as a user
- Processed personal data: Email address, first name, last name, phone number optional
- Purpose(s): Use of cloud services
- Recipients: Microtronics Marketing, Microtronics Sales, Microtronics Support & Operations
- Legal basis: Consent in the context of registration, for contract fulfillment in the case of an existing contract for the use of the services
Recording of visit statistics
- Takes place: When visiting the website
- Processed personal data: IP address and client information (web browser used) and related coarse geo-information (country), specific page visited, referrer (originating website, when visiting via link).
- Purpose(s): collection of rough visit statistics and anomaly detection to protect own services
- Recipient group: Microtronics operation
- Legal basis: Overriding legitimate interest in terms of resource sizing and information security
Collecting user feedback
- Takes place: When visiting the online services, with explicit consent to use the feedback channel
- Processed personal data: Email address, assignable products and features available on the platform.
- Purpose(s): To collect feedback for optimising and designing the product in future.
- Recipient group: Microtronics Product Management
- Legal basis: Consent
Sending notifications via SMS and e-mail
- Takes place: When using the offer
- Processed personal data: As specified in the user account
- Purpose(s): Alerting or other notifications according to configuration
- Recipient group: Recipients configured in the system
- Legal basis: Contract performance
Processing of payment transactions
- Takes place: When credit is topped up in the cloud services
- Processed personal data: Items ordered, time of order, charging status
- Purpose(s): Payment for the goods or services to be ordered
- Recipient group: Microtronics sales
- Legal basis: Contract performance
Recording of order history
- Takes place: After the credit has been topped up
- Processed personal data: Items ordered, time of order, billing status
- Purpose(s): Traceability of orders
- Recipient group: Microtronics sales
- Legal basis: Contract performance
Processing of support requests
- Takes place: When registering a support request.
- Processed personal data: According to user account details, request content, and emerging conversation
- Purpose(s): To provide assistance with using cloud services.
- Recipient group: Microtronics Support
- Legal basis: Contract performance
Third-party processing and third-party software
Microtronics uses the following processors within the meaning of the GDPR in the context of this offer:
- Combain, for device location, device support and use of corresponding features
Combain Mobile AB, Scheelevägen 27, 223 63 Lund, Sweden - PayPal, for the processing of payment transactions, when using PayPal as a payment service provider
PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg. - A1 Document Delivery Service ProSMS for sending SMS messages, when using corresponding features
- A1 Telekom Austria AG, Lassallestraße 9, 1020 Wien
- Google Maps, for integration of external map material, with corresponding cookie opt-in.
- Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043, United States. In Europe represented by Google Dublin, Gordon House, Barrow Street, Dublin 4, Ireland.
Further information: Google data usage
- Jira Service Management, for receiving and processing support and feedback requests
Atlassian Corporation Plc, Level 6, 341 George Street, Sydney, NSW 2000, Australia - HubSpot for partner contact management and analysis of user behaviour in the partner portal, with corresponding cookie opt-in.
- HubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA, Represented in Europe by HubSpot Germany GmbH, am Postbahnhof 17, 10243 Berlin. Further information: HubSpot Privacy Policy
- Frill, for the playout of announcements and interactive collection of user feedback
- Frill Group Pty Ltd, Bondi Junction 2022, New South Wales, Australia
- Frill uses Amazon Web Services to host its services; data is transferred to the USA
Data transfer to third countries
The validity of the General Data Protection Regulation also extends across the European Economic Area (EEA), and thus Liechtenstein, which is why the same standards apply there as for European partners as defined by the EU.
Where explicit consent is requested, a transfer to third countries, esp. the USA, cannot be ruled out due to the internal functioning of third-party services.
Existing agreements that existed for legally secure transfers to the USA, such as the so-called “Privacy Shield”, have now been declared insufficient. As a consequence, this may mean that government institutions there will have access to your personal data in the interests of the USA. Regardless of whether this is also in your interest, our interest or the interest of our order processor acting there.
We will react to this in that we will
- inform you about it
- As far as possible, only allow such transfers with explicit consent (cookie opt-in).
- Preferably choose European processors or partners with guaranteed European hosting, which limits the possibilities of third countries to intervene, and otherwise explicitly point this out.
- Ensure high standards of information security and, where possible, explicit guarantees to this effect when choosing our processors.
