Technical service & support staff (m/f/d)

As a member of our customer support team, you will be the main point of contact for customers regarding our environmental and energy solutions. You will ensure that these solutions operate reliably both nationally and internationally. Your responsibilities will include analysing technical challenges, helping users to make the best use of our products, and performing technical analyses, calibrations and repairs. Your expertise will be key in ensuring customer satisfaction and contributing valuable practical experience to the further development of our products.

As of now

Ruprechtshofen (Lower Austria) | Full-time

Your tasks

Technical support for customers via telephone and the ticketing system (DE/EN)
Analysis, diagnosis, calibration and repair of equipment
Preparing quotations and handling warranty and goodwill claims
Support with the configuration and use of our products and platforms
Close collaboration with the development team on fault analysis and product improvements
Ensuring a high standard of service and product quality for our customers

What you bring with you

Technical training (e.g. electrical engineering, electronics, mechatronics, automation technology or programming)
A passion for customer interaction and the ability to explain technical concepts clearly
An analytical and solution-oriented approach to work
Excellent written and spoken German and English
Interest in international clients and technological applications
Ideally, some initial experience in technical support or customer service

We offer

Flexible working hours model (flexitime)
Long-term employment in a future-orientated company
Further education and training opportunities
Subsidy for the climate ticket
Company-supported fitness
Employee events

The minimum salary under the collective agreement (KV Metall Gewerbe) is EUR 3,109.21 gross per month, based on a 38.5-hour working week. We will agree on your actual salary together during the application process, based on your qualifications and professional experience.

Have we sparked your interest? Then we look forward to receiving your complete application documents, including your salary expectations and earliest possible start date. Please use this application link.

We look forward meeting you!

How does the application process work?

Send us your application

You will receive a confirmation of receipt within 2 working days.

Our experts check your documents

We will invite you to a personal interview or let you know that unfortunately it won't work out this time.

Initial consultation

There will be an initial meeting to get to know each other. Any unanswered questions can be clarified.

Feedback

If you make progress in the personal interview, there will be a second interview or a direct employment contract.

Second conversation

After a positive decision, the employment contract is signed.

Your start with us

Our extensive onboarding will support you in changing the future for the better together with us.

Apply now!

To ensure that your application can be processed quickly and smoothly, we work with our experienced partner HireMeta in accordance with Art. 28 GDPR. As an expert in applicant management, HireMeta ensures that your documents are professionally checked and that we can get back to you as quickly as possible. Your data will only be used to process your application and Microtronics remains responsible for the protection of your data. You may at any time revoke your consent or request information about the data stored.